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Identifier uch.csd.msc//2007tziavas
Title Διαχείριση Επιχειρηματικών Διεργασιών στην Ηλεκτρονική Διακυβέρνηση
Alternative Title Business Process Management for E-Government
Creator Tziavas, Periklis
Abstract Information is one of the basic resources of the society nowadays, a common asset in the realm of the government the private initiatives, or individuals. The governments change their structures, so that they can increase the effectiveness of provided services, decrease the cost and increase the satisfaction and the attendance of citizens. As a result the use of information technology by the government, E-Government has been a tool to facilitate such process. Unfortunately, the hitherto experience, that comes from the concretisation of big E-Government projects, sue to the need of use Business Process Management methods for their concretisation, so that can decreased problems, cost, bureaucracy and can improved the quality of provided services. Our study considers the case of the General Assembly of the Department of Computer Science of the University of Crete, as a paradigm of E-Government, which we use to demonstrate the validity of the Business Process Management methodology and the associated techniques, as well as the benefits their application can bring to an organization. The processes of the General Assembly are modelled, designed and analysed, aiming first to locate any dysfunctions and fragmentation problems that may exist and then to propose appropriate solutions. Solutions should be such, that the de-fragmentation and automation of the processes will become possible as well as the communication of these processes with processes in other systems.
Issue date 2007-05-01
Date available 2007-10-11
Collection   School/Department--School of Sciences and Engineering--Department of Computer Science--Post-graduate theses
  Type of Work--Post-graduate theses
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