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| Identifier |
000364484 |
| Title |
Analyzing Service Networks from different perspectives using the Service Network Analysis & Prediction Tool (SNAPT) |
| Alternative Title |
Αναλύοντας τα δίκτυα υπηρεσιών από διαφορετικές οπτικές γωνίες με τη χρήση του εργαλίου σχεδίασης και ανάλυσης δικτύων υπηρεσιών SNAPT |
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Author
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Στρατάκης, Γεώργιος Σταύρος
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Collaborator
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Νικολάου, Χρήστος
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| Abstract |
Over the past years, the services industry has claimed a huge share of the income in the worlds most advanced countries. Services have become essential for the economic viability of modern enterprises. Businesses aim to offer services by providing the appropriate resources for the benefit of another party, in exchange to consume another service. Within this context, businesses are interconnected with each other to form complex service systems. There is a large community of stakeholders and business experts that study the dynamics of these service systems from different perspectives. Business analysts study complex service systems in terms of strategic decision making and business performance management. From a more technical viewpoint, Service-Oriented Architecture (SOA) can provide the implementation infrastructure for developing, monitoring and optimizing entire service systems. Service Networks offer an abstract way of viewing complex service systems as a set of independent entities that interact with each other to deliver services and serve their customers. In order to bridge the gap between business analysts and SOA (IT) infrastructure, Service Network Analysis & Prediction Tool (SNAPT) was designed with the objective of becoming a universal platform for developing, analyzing, monitoring, and optimizing Service Networks. To facilitate the different needs of each business expert, we extended SNAPT to support two methods for analyzing Service Networks from different perspectives. The first approach deals with the semi-automatic transformation of service networks to the corresponding abstract business processes. The second approach focuses on the value created by the service exchanges between the nodes of the network, applying a more economical analysis on Service Networks.
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| Language |
English |
| Subject |
BPMN |
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Business Performance Management |
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Business Prolesses |
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Service |
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Service networks |
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Service systems |
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Value Indicators |
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Value Networks |
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Δίκτυα αξίας |
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Δίκτυα υπηρεσιών |
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Δείκτες αξίας |
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Διοίκηση επιχειρησιάκης απόδοσης |
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Επιχειρησιακές διαδικασίες |
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Συστήματα υπηρεσιών |
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Υπηρεσίες |
| Issue date |
2011-03-18 |
| Collection
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School/Department--School of Sciences and Engineering--Department of Computer Science--Post-graduate theses
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Type of Work--Post-graduate theses
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| Views |
619 |
Analyzing Service Networks from different perspectives using the Service Network Analysis & Prediction Tool (SNAPT)
