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Identifier 000441605
Title Διερεύνηση του βαθμού ικανοποίησης των ασθενών από το σύστημα υγείας στο πλαίσιο της λειτουργίας της Καρδιολογικής Κλινικής ενός μεγάλου νοσοκομείου: η περίπτωση του ΠΑ.Γ.Ν.Η.
Alternative Title Investigation of the degree of patient satisfaction with the health system in the context of the operation of the Cardiology Clinic of a large hospital: the case of PA.G.N.I.
Author Τζανάκης, Βασίλειος
Thesis advisor Τσιλιγιάννη, Ιωάννα
Reviewer Βλασιάδης, Κων/νος
Σηφάκη Πιστόλλα, Δήμητρα
Abstract In recent years, patient satisfaction has emerged as a useful and widely used tool for evaluating and comparing different hospitals and health facilities. In this context, to date, numerous studies have been conducted that investigate patient satisfaction levels, however, both internationally and in Greece, there is a relative lack of research focusing on cardiology unit. In this context, the main purpose of this study was to assess the degree of satisfaction of hospitalized patients with the services provided, as well as to investigate those factors that affect patient satisfaction and overall image of the health services offered to them in the context of operation of the Cardiology Clinic at the University General Hospital of Heraklion. For this purpose, a synchronous observational study was carried out where the degree of satisfaction of patients from Cardiology clinic was evaluated, and for the collection of the necessary data, structured patient satisfaction questionnaires Public Health-Primary Health Care-Health Services School of Medicine–University of Crete 7 of the Ministry of Health were given. The collection of questionnaires lasted one month, the sampling design used was simple random sampling, and the statistical analysis was performed in IBM SPSS v24 software. The results of the survey show that the patients in the sample are satisfied with the health services provided. The highest degree of satisfaction comes from medical care, while the lowest degree of satisfaction comes from the hospital environment. The degree of overall evaluation of the hospital during the stay of the patients is affected by the satisfaction from the nursing care and the satisfaction from the environment. Various demographic factors, such as gender, age, insurance, level of education and health status, do not significantly affect patient satisfaction levels with physicians, nurses, hospital environment, nor their overall assessment for the hospital.
Language Greek
Issue date 2021-07-29
Collection   School/Department--School of Medicine--Department of Medicine--Post-graduate theses
  Type of Work--Post-graduate theses
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