Your browser does not support JavaScript!

Home    Collections    School/Department    School of Medicine    Department of Medicine    Post-graduate theses  

Post-graduate theses

Search command : Author="Μπριασούλης"  And Author="Γεώργιος"

Current Record: 770 of 1204

Back to Results Previous page
Next page
Add to Basket
[Add to Basket]
Identifier 000381865
Title Η ικανοποίηση των πολιτών απο τις παρεχόμενες υπηρεσίες στα Κέντρα Εξυπηρέτησης Πολιτών (ΚΕΠ) και η εξυπηρέτησή τους για υποθέσεις πρόνοιας
Alternative Title The citizen satisfaction by the services provided at Citizen Service Centers(CSC) and service for welfare cases
Author Ψαράκη, Ευφροσύνη
Thesis advisor Φιλαλήθης, Α.
Reviewer Ροβίθης, Μιχαήλ
Abstract The relatively newly established institution of Citizen Service Centers (CSC) is a key slogan of the movement of documents and not the citizens. In this context and in conjunction with the need presented to offer welfare services, let alone the specific timing we live, the CRC has the background to expand its activities and addressing the needs that arise. This study aims to record the satisfaction of the services provided to CSC and record the views of the users of CSC for welfare cases served in it and the need to cover a wider range of cases welfare. Research questions: • What is the degree of satisfaction with services provided at CSC • What is the perspective of users of CSC for welfare cases served at CSC • Is there a need to cover a wider range of cases related to the provision of the CSC Statistical Method: Convenience sampling was used with self-administered questionnaire, which was completed from 100 citizens who visited the ICEs in the period 15 March to 15 April 2013, following license Head CRC. The consensus of the participants was verbal. Results: The degree of satisfaction of this CSC recorded particularly high. The citizens expressed the emphasis for the award to CSC welfare cases and the electronic interfacing with welfare services. High levels and shows the need to cover welfare cases of this CRC. Noteworthy is the result of lack of awareness of citizens from the central government for the services provided to CSC. Conclusions: Despite the few cases welfare services already provided to the CSC and the reduced use by citizens, the user point of CSC demonstrates the necessity for strengthening welfare cases that CSC can cover. The CSC is an institution that reduces bureaucracy and increases accessibility to services for citizens which retains satisfaction user high.
Language Greek
Subject Satisfaction
Services
Welfare
Βιβλιογραφική ανασκόπηση
Ικανοποίηση
ΚΕΠ
Πρόνοια
Υπηρεσίες
Issue date 2013-07-16
Collection   School/Department--School of Medicine--Department of Medicine--Post-graduate theses
  Type of Work--Post-graduate theses
Permanent Link https://elocus.lib.uoc.gr//dlib/a/a/c/metadata-dlib-1389949643-768009-24325.tkl Bookmark and Share
Views 267

Digital Documents
No preview available

Download document
View document
Views : 50