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Identifier 000374776
Title Διερεύνηση του βαθμού ικανοποίησης των ασθενών του Γενικού Νοσοκομείου Θεσσαλονίκης "Ιπποκράτειο" από τις παρεχόμενες σε αυτούς υπηρεσίες υγείας
Alternative Title Examination of patients' degree of satisfaction from health services provided at Hippocrates General Hospital of Thessaloniki
Author Νικολάου, Ελισσάβετ
Thesis advisor Φιλαλήθης, Αναστάσιος
Σιγάλας, Ιωακείμ
Abstract The measurement of patients’ satisfaction aims to draw conclusions about the quality of services provided in the hospitals. This task is nowadays necessary and inevitable. The purpose of this research is to investigate the degree of patients’ satisfaction from Hippocrates General Hospital health services. Its objectives are the formulation of proposals that will be related to current research conclusions and will contribute to the improvement of health services, as well as the notification of results to hospitals’ administration for possible adoption of corrective measures. Material-method: For the assessment of satisfaction, a standardized patient questionnaire was used, fulfilled by 226 patients at the period from August to September 2011. Participation to the research was optional and the patients were informed of its aims. Results: With respect to the total care offered, the majority of patients were satisfied beyond average (grades 6-10). In evaluation scales from 0 to 10, the medical personnel was evaluated at M=8,24, the nursing personnel at M=7,92, the administrative personnel at M=7,24, and the hospital infrastructure at M=5,98. Overall satisfaction was M=7,89. Conclusions: Hospital infrastructure received low grades, thus administrative action is required for resolving the problem. The creation of a “quality standards office” is judged essential, in order to evaluate all parameters and formulate proposals.
Language Greek, English
Subject Delivery of Health Care
Health Services Accessibility
Health services
Patient Satisfaction
Patients' satisfaction
Quality of Health Care
Satisfaction
Ικανοποίηση
Ικανοποίηση ασθενών
Παροχή υπηρεσιών υγείας
Ποιότητα φροντίδας υγείας
Προσπελασιμότητα υπηρεσιών υγείας
Υπηρεσίες υγείας
Issue date 2012-04-04
Collection   School/Department--School of Medicine--Department of Medicine--Post-graduate theses
  Type of Work--Post-graduate theses
Permanent Link https://elocus.lib.uoc.gr//dlib/e/5/a/metadata-dlib-1339576371-167157-13819.tkl Bookmark and Share
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