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Identifier 000318814
Title Design, development and evaluation of a web-based inspection tool for the assessment of the user-experience of online services
Alternative Title Σχεδιασμός, Υλοποίηση και Αξιολόγηση ενός Δικτυακού Εργαλείου Αξιολόγησης για την Επισκόπηση Συμμόρφωσης Δικτυακών Υπηρεσιών με τις Απαιτήσεις των Χρηστών
Author Μανδηλαράς, Παντελής
Thesis advisor Στεφανίδης, Κωνσταντίνος
Abstract Due to the rapid evolution of information technology, evaluation has become a critical factor for the success of the development process. Therefore, evaluation tools acquire increased importance. However, currently available evaluation tools are limited, and usually focus on single aspects of a user interface, such as usability, availability, accessibility, etc. This thesis presents the design, implementation and evaluation of a web-based evaluation tool, based on a paper-based inspection tool for evaluating the user experience, aimed at providing a structured way for assessing in combination (i.e., holistically) various aspects of user interfaces. The design and development of the tool are described and discussed. The tool has been evaluated through both an expert-based and a user-based experiment, and the results are discussed. The web-based inspection tool, named ORIENT, is easy to learn and use and easily available over the net to the general public. The current implemented version will be made available online in order to test the inspection tool in real conditions of use and findings from studies carried out with it may be used in the creation of design guidelines for usable and accessible systems.
Language English
Issue date 2007-12-07
Collection   Faculty/Department--Faculty of Sciences and Engineering--Department of Computer Science--Post-graduate theses
  Type of Work--Post-graduate theses
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