Post-graduate theses
Current Record: 5939 of 6553
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| Identifier |
000431642 |
| Title |
Διερεύνηση ικανοποίησης των γονέων παιδιών με διαταραχή ελλειματικής προσοχής : Υπερκινητικότητας (ΔΕΠ-Υ) από δημόσιες υπηρεσίες διάγνωσης και θεραπείας |
| Alternative Title |
Parent's satisfaction of the public diagnosis and treatment |
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Author
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Λιπαράκη, Ελευθερία
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Thesis advisor
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Τσιλιγιάννη, Ιωάννα
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Reviewer
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Τριγώνη, Μαρία
Γεργιανάκη, Ειρήνη
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| Abstract |
Nowdays the measurement of the satisfaction of the interested parties and
especially of the parents who visit a public health service in order to draw conclusions
about the quality of the provided services is considered necessary.
PURPOSE: The purpose of this study was to investigate the satisfaction of parents of
children with Attention Deficit Hyperactivity Disorder (ADHD), as far as regards the
diagnosis and the treatment of the disorder by services offered by the public sector.
Specifically, the clinical work, the administrative procedures and the treatment
process by a public service will be evaluated by the community mental health center
for children and adolescents.
MATERIAL-METHOD: To assess the satisfaction, a specific questionnaire for this
purpose was used, which was completed by 91 parents who visited the center during
the month of May 2020. Their participation was optional they were informed about
the study scope and design and gave their consent.
RESULTS: The majority of parents surveyed in the sample appeared satisfied
(61,5%). 7 parents (7,7%) of the sample stated that they were slightly satisfied, while
28 parents (30,8%) stated that they were very satisfied. As far as regards the quality of
the services provided, it is characterized as quite good (60,4%) excellent by 23 people
(25,3%) while only one person (1,1%) declared not a good quality of services. The
services overall are the desired ones, as stated by 38 people (41,8%) as absolutely
meeting the standards and 49 people (53,8%) said yes most of the time. The services
offered by the secretariat were satisfactory “always” for 40 respondents (44,8%) while most of the time for 44 respondents (48,4%) the option “very suitable” was declared
only by 2 people.
CONCLUSIONS: From the results we observe that a large percentage of parents
appear satisfied with the services of the center. While a very small percentage appear
slightly satisfied. The results of the present study shed light to both therapeutic and
administrative issues. The parent’s judgment of the services offers an important
feedback mechanism. The existence of questionnaires could be proposed to evaluate
the services on an annual basis so that any negative evaluations could be elaborated
and improved
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| Language |
English |
| Subject |
Public services |
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Υπηρεσίες Υγείας |
| Issue date |
2020-08-05 |
| Collection
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School/Department--School of Medicine--Department of Medicine--Post-graduate theses
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Type of Work--Post-graduate theses
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| Permanent Link |
https://elocus.lib.uoc.gr//dlib/d/7/1/metadata-dlib-1600680535-68414-2780.tkl
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| Views |
209 |
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